Millions of people around the world rely on the products we create at Backbase for their daily banking activities. Leading financial institutions and global banks rely on our expert support.
As a Back-end Support Developer, it is your core responsibility to respond to reported issues as vigorously as possible. Not only do you provide solutions for complex issues, you also maintain great customer relationships.
When it comes to solving problems, you will bear the responsibility of maintaining our flawless reputation and company rating. You will proactively identify and prevent potential financial risks, and reassure our customers as to our continued reliability.
What will you be doing?
You will be part of the product issues investigation team of the company, engaging with top architects from globally recognised companies in the financial industry. Every single day starts with a team meeting, during which current issues are discussed. Priorities can change hourly, and reported issues are often unique.
While working on a fix, you keep the customer updated of your progress. Managing expectations is as important as solving the problem.
With your affinity with software development, you are used to thinking out of the box, to get to the heart of what happened, to collect all relevant data, to replicate the issue and fix it, backed by the knowledge of your colleagues and our consultants. With perseverance, you will deduce and analyse until you get to the origin of the issue.
Who are you?
- You mastered in IT.
- Your head brims over with knowledge of web technologies and application servers.
- If we ask you to refer to your troubleshooting experience, you instantly dig up some astonishing examples.
- You have a can-do mentality.
- As you will find yourself in a client-facing role, you must be enthusiastic about caring for our customers. If your interaction skills aren't already perfectly developed, you will work on enhancing them.
- You have patience, a creative mind, and empathy.
- You know how to look at a problem from the customer's perspective, reassuring them that you and they are on the same page.
Backbase creates the best digital banking solutions on the planet, enabling our clients to deliver superior online and mobile customer experiences. We are a global, young-spirited, diverse (45+ nationalities), fast-growing and leading fintech company. Agile is our middle name and we love pushing innovation in the digital banking world. We make it work.
And we’re not done innovating just yet. Our 600+ employees work together on better and more advanced products. As we are in scaleup phase, we don’t believe in simply “doing our jobs”. We’ve always got room for new, creative talent to push us further. What will you bring to make us stronger?
We are organized to support you. You will receive time to educate yourself and will work with some of the best specialists in the business. Having fun is allowed at Backbase :-). We are work and play. At Backbase, you can come as you are and say it like it is.
Join us for a journey instead of a job!