Backbase Academy is the one-stop shop for all training, certification, and onboarding of new professionals on the Backbase products. To nurture and expand our community at my.backbase.com, we are looking for a community manager to join the Community Management team.
You will be the spokesperson for Backbase in our developer community, make sure all conversations get followed up, questions are channeled to the right person, and frequently asked questions result in additions to our knowledge base as how-to articles, FAQ entries, or e-learning modules.
You will work closely together with our Technical Writer, who will be responsible for all truly technical documentation—your focus will lie more on building the community, making sure that people know where to find the right information, and how to find each other within the community. In short, your task is to take my.backbase.com to the next level and build a truly interactive, lively and supportive community of Backbase professionals around the globe!
Together with the Technical Writer, you will make sure all our partners and clients feel at home on my.backbase.com, and find the information they need, written in a style that fits the audience and is always up-to-date. Your audience ranges from very experienced Backbase professionals to junior developers just starting on Backbase. In combination with the complexity and nature of the product, built using the latest technologies, this makes working at Backbase Academy a great and challenging experience.
The successful Community Manager will manage the day-to-day conversations in our community, on my.backbase.com as well as through social channels. You will monitor all channels and participate in communication wherever appropriate and/or required. You know exacly how to defuse any non-constructive conversations in our community, and to enforce the common view that the Backbase community is the place to come for help on any technical product question you may have.
You will collaborate with the technical writer in writing, editing and harmonizing all of our technical documentation. You must be able to demonstrate a flair for working with developers and architects to create accurate content. You will work alongside the Technical Writer, and will report to the VP Academy.
The perfect candidate for this position will match the following profile:
- Experience working as a Community Manager with proven writing skills.
- Excellent social skills, especially in writing.
- Experience working as a Technical Writer and/or as a hands-on Developer.
- Understanding and being able to document APIs and services.
- Excellent didactic and conceptual thinking skills.
- Very good English writing/reading skills.
- Proven and thorough understanding of software and web technologies.
If this job appeals to you and you think you are up for the challenge, please use the apply button on this page.
For more information please contact Roos Bakker by email: Roos(at)backbase.com