Operations Manager

Professional Services

Amsterdam

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The opportunity 

Backbase is looking for a dynamic, driven and energetic Operational Manager with a ‘getting things done’ mentality. As an Operational Manager, you will assist the Professional Services Management Team with a variety of key activities such as onboarding, recruitment, process optimization, ensuring alignment with other departments, as well as organizing events. This position offers you the opportunity to grow as fast as our company does, and develop yourself within one of the leading game-changers of the fintech industry.

You will be expected to:

  • Consultants allocation for the tribe

  • Create and maintain functioning squads. Validate with Tribe TD and Tribe Chapter Leads

  • Create and maintain recruitment forecast for the tribe

  • Facilitate onboarding and offboarding

  • Office Space and tribe branding

  • Responsible of 100% utilization in the tribe

  • Responsible for balance projects and internal work in the tribe: projects, OKRs, internal, RnD, etc.

  • Communications with nearshore and boutique partners for the tribe (forecast, performance, escalations, etc)

  • Identify and drive operational improvements in the Tribe

  • Define roles and responsibilities in the tribe

  • Protect the team

  • Escalation point for delivery start dates (ex. start date too late)

  • Keeping Tribe Lead updated on people status

  • Keeping Tribe Lead updated on technical status

  • Monthly health check for tribe and squads

Your profile

  • At least 3 years experience as an OPS Manager
  • Fintech / IT environment experience
  • Scrum/agile/kanban knowledge = nice to have
  • Experience with planning/scheduling/allocating 
  • Facilitator and flexible
  • Someone that helps us with improving operations
  • Critical assessment, give advice
  • Super accurate
  • Passionate 

Next steps

If this job appeals to you and you think you are up for the challenge, please use the apply button on this page.

For more information please contact Monique ten Hagen by email: monique(at)backbase.com

Why join us?

Are you up for the challenge?

Apply Now!

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