Senior Business Consultant

Professional Services


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The Senior Business Consultant is part of the Professional Services (PS) team here at Backbase. PS is a team of highly motivated specialists with the specific skills and experience required to make sure that the implementation of our product at our customer’s location goes ahead as smoothly as possible. The PS team also provides product training and implementation support services to all of our customers and partners. Every project has its own set of unique challenges that must be overcome, and PS team members must be able to think and react quickly to find a solution that works for everyone.

Our PS consultants work closely with partners and customers all over the world. They have the professional and personal skills required to develop, teach, support and lead teams towards successfully delivering our enterprise solution and achieving their goals.

As part of the PS team, you will report to the Lead Business Analyst.

As a Senior Business Consultant at Backbase, you work closely with our customers and partners to define, start and manage the implementation of our product in an agile way. Together with UX and Development colleagues, you create a fast start and help them get up to speed. Once the project is running, you hand the project over to the client and partners, and will act in a supporting role. Flexibility is needed as no matter how well prepared you may be, situations can always turn out differently in practice.

This is a crucial role within the Backbase PS team, because you’re in the driver’s seat to help our customers realize their customer experience vision. You have to manage customer expectations and help them translate their vision into a backlog that can be implemented within time and budget. The job comes with great responsibility and offers the opportunity to work side by side with our customers worldwide, guiding them through successful implementations with the Backbase product.

What will you be doing?

  • Gathering, defining and prioritizing high-level requirements of the project in close collaboration with the client using various consultancy techniques such as value proposition design and storyboarding.
  • Driving workshops with customers and other stakeholders.
  • Presenting findings and recommendations to customers.
  • Performing product gap analysis.
  • Acting as ‘product owner’ for the project to guide the team making the right choices to maximize project and customer success.

Who are you?

You have a self-starter attitude with the ability to work in a dynamic environment. You have managed online projects before, but want to step up to manage projects that are mission-critical and focus on usability. You are an excellent communicator and feel comfortable interacting with stakeholders at various levels. Organizational and cultural sensitivity are a must.

Skills & knowledge:

  • University education and degree (preferable business or IT related).
  • Minimum of 5 years’ experience in a similar role for full service internet bureau.  
  • Minimum of 5 years’ experience in a client-facing position.
  • Experience with facilitating workshops.
  • Experienced with conducting analysis.
  • Experienced in requirements management and/or process modelling.
  • Knowledge of multiple development methodologies, e.g., RUP, Kanban, Scrum, Waterfall.
  • Excellent written and verbal skills in English.
  • Perseverance and pragmatism to solve complex problems.
  • Ability to work under pressure.
  • Ability to work in a multicultural and international environment.
  • Extreme flexibility about work location and willingness to travel abroad frequently, sometimes for long periods of time.


  • Experienced in business processes and forms solutions.
  • Experience in financial services industry.
  • Experienced with web content management.
  • Experienced with digital marketing.
  • Experienced in requirement management tools.
  • Experienced with ecommerce.  

Why Backbase?

Whether or not you’ve heard of us, you and your friends have probably used some of the products we’ve created. Backbase accelerates the transformation of digital banking. From being a Dutch startup company five years ago, we are now an international market leader. Despite having a leading market position, we haven’t lost our startup mentality and we’re not done innovating just yet. Working in teams with highly talented and skilled professionals from all over the world, we share a drive to make things better, nicer, and more advanced. More than 400 specialists dedicate themselves to what we do best, which is transforming global financial services with inspiring, innovative solutions. At Backbase, we love to create outstanding experiences, not just for our customers and users, but for ourselves, and this is what motivates us to transform our industry by delivering our best work.

Why join us?

Are you up for the challenge?

Apply Now!

Any Questions? Contact me!

Roos Bakker


Roos Bakker

Recruiter +31637169427