Technical Writer



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Backbase is putting together a new Product Team for its Digital Banking Platform, and is looking for a Technical Writer to support the core product. We’re looking for someone who can help to build our API ecosystem and create a new standards for our documentation.

The Technical Writer DBP needs to be able to quickly pick up knowledge of all advanced business features and functions of the products. You will be a member of the Products team, a multidisciplinary team of experienced and highly skilled UX designers, software developers, test engineers, technical writers and support engineers, guided by the Chief Architect and the Professional Manager. This team is responsible for the entire software development life cycle of the Backbase DBP product suite. With your experience and skills, you will contribute to the quality of our software products, helping to realize successful customer implementations by our Professional Services consultants and partners. You will also benefit from the knowledge and experience of your Products colleagues.

We work in scrum teams in order to deliver new functionality in every release, closely cooperating with Product Managers and the Professional Services team. The complexity and nature of the product, combined with the latest technology trends, makes working in Products at Backbase a great and challenging experience.

Your profile

The successful Technical Writer will provide product documentation and other knowledge transfer materials, creating a broad set of materials to instruct and inform users about our products. Materials include, but are not limited to: APIs, installation guides, migration guides, conceptual overviews, programming examples, and release notes.

You will be expected to define and own the writing style for the Products team, providing guidance where needed. In cooperation with Product Management, you will delineate the set of deliverables. A self-supporting attitude is required, proactively sourcing relevant information from the software developers. Useful insight about how to best provide leading documentation and information to users is a bonus.

You will write, edit and harmonize all of our technical documentation. You must be able to demonstrate a flair for working with developers and architects to create accurate content. A growth path to team lead is possible. You will work alongside our five other technical writers, and will report to the Products Manager.

The perfect candidate for this position will match the following profile:

  • Experience working as a Technical Writer (preferably coming from a developer role) with proven writing skills;
  • Understanding and documenting APIs and services.
  • Excellent didactic and conceptual thinking skills.
  • Very good English writing/reading skills.
  • Proven and thorough understanding of software and web technologies.
  • Experience with documenting programming examples (particularly JavaScript and Java).
  • Substantial experience in writing for software development companies.

Why Backbase?

Backbase creates the best digital banking solutions on the planet, enabling our clients to deliver superior online and mobile customer experiences. We are a global, young-spirited, diverse (45+ nationalities), fast-growing and leading fintech company. Agile is our middle name and we love pushing innovation in the digital banking world. We make it work.

And we’re not done innovating just yet. Our 600+ employees work together on better and more advanced products. As we are in scaleup phase, we don’t believe in simply “doing our jobs”. We’ve always got room for new, creative talent to push us further. What will you bring to make us stronger?

We are organized to support you. You will receive time to educate yourself and will work with some of the best specialists in the business. Having fun is allowed at Backbase :-). We are work and play. At Backbase, you can come as you are and say it like it is.

Join us for a journey instead of a job!

Why join us?

Are you up for the challenge?

Apply Now!

Any Questions? Contact me!

Zeynep Tunalioglu

Talent Scout

Zeynep Tunalioglu

Talent Scout